TERMS & CONDITIONS
The prices displayed on our website include GST. Creation Mattress holds the right to modify prices at its discretion without prior customer notification.
Free standard delivery is provided for all Creation Mattress products across India, with no hidden costs during checkout.
Goods will be delivered to the address specified during the order process. If you wish to alter the delivery address before dispatch, please contact us via our Toll-Free number or email at info@creationmattress.com. While we will strive to accommodate changes, we cannot guarantee them.
In cases where delivery is directed to the wrong location due to an erroneous delivery address, the customer will incur the delivery charge.
Goods are exclusively delivered by Creation mattress or a third party contracted for logistics on our behalf.
Payment for Creation mattress is completed on the website and can be made using major credit cards, debit cards, or Internet Banking. The EMI offer is only valid with top banks partnered with our payment gateway.
We are not liable for any failure to perform, delays, or other obligations due to events beyond our reasonable control (Force Majeure Event), such as acts of God or unforeseen circumstances. Our performance under any contract is suspended during the Force Majeure Event, and we will extend the performance period as needed.
Creation mattress retains the right to withdraw products or goods at its sole discretion.
Creation mattress reserves the right to reject or cancel any order for products listed at an incorrect price, unavailable, or found defective or unsellable, irrespective of order confirmation or payment method.
Replacement for a product can only occur once, and the warranty becomes void after the initial replacement. No warranty applies to replacement products.
Product replacement/return due to comfort issues is not feasible, as comfort is subjective and varies among individuals.
Protectors, pillows, and sleep accessories do not come with warranties and are not eligible for returns or replacements.
In case of Creation mattress product unavailability, customers will be informed by email or telephone. Refunds will be recalculated accordingly.
Creation mattress may introduce offers, discounts, and coupon codes periodically at its discretion. We reserve the right to withdraw these offers and coupons without prior notification.
Creation mattress coupon codes are redeemable solely on purchases through www.creationmattress.com.
Creation mattress discount codes are applicable only to full upfront purchases and are not valid on EMI orders. Creation mattress is not responsible for unauthorized discount codes on third-party websites.
To initiate a return request, please contact us at info@creationmattress.com or our Toll-Free number with your order details. Returns are applicable only to Creation mattresses and must adhere to the Return Policy.
Creation Mattress is warranted against manufacturing defects for 6 months from the purchase date, based on the mattress model. Within 30 days of purchase, a manufacturing defect will result in repair or replacement with an identical product.